Shipping Information
Everything you need to know about Vale Hoodie delivery and processing times
🚚 FREE STANDARD SHIPPING on orders over $75 within the United States
Processing Times
Standard Processing: 1-3 business days
Custom/Made-to-Order Items: 7-14 business days
Holiday Seasons: Processing may take an additional 1-2 business days
1
Order Confirmation
You'll receive an email confirmation within minutes of placing your order
You'll receive an email confirmation within minutes of placing your order
2
Processing
Our team picks, packs, and prepares your Vale Hoodie for shipment
Our team picks, packs, and prepares your Vale Hoodie for shipment
3
Shipping Notification
You'll receive tracking information once your order ships
You'll receive tracking information once your order ships
4
Delivery
Your premium streetwear arrives at your doorstep
Your premium streetwear arrives at your doorstep
Domestic Shipping (United States)
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | $8.99 (FREE on orders $75+) |
| Express Shipping | 2-3 business days | $15.99 |
| Overnight Express | 1-2 business days | $29.99 |
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by location.
| Region | Delivery Time | Starting Cost |
|---|---|---|
| Canada | 7-14 business days | $19.99 |
| Europe | 10-21 business days | $25.99 |
| Australia/New Zealand | 12-25 business days | $29.99 |
| Other Countries | 14-30 business days | Contact for quote |
Important Shipping Notes
- Business Days: Monday through Friday, excluding holidays
- Weekend Orders: Orders placed on weekends begin processing the next business day
- Address Accuracy: Please ensure your shipping address is correct - we cannot redirect packages once shipped
- Signature Required: Orders over $200 require signature upon delivery
- PO Boxes: We can ship to PO Boxes via USPS only
- Customs & Duties: International customers are responsible for any customs fees or import duties
Order Tracking
Once your Vale Hoodie order ships, you'll receive a tracking number via email. You can track your package using:
- The tracking link provided in your shipping confirmation email
- Directly on the carrier's website (USPS, UPS, FedEx, DHL)
- Our customer service team at [email protected]
Shipping Issues
If you experience any issues with your shipment, please contact us immediately:
- Lost Packages: We'll work with the carrier to locate your order
- Damaged Items: We'll arrange for replacement or refund
- Wrong Address: Contact us within 24 hours if you need to update your shipping address
- Delivery Delays: We'll provide updates and work to resolve any delays
Need Help with Your Shipment?
Our customer service team is here to help!
Email: [email protected]
Phone: +1-323-555-0189
Hours: Mon-Fri 9AM-6PM PST, Sat 10AM-4PM PST